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Information about the booking process


After confirming your booking, you will receive a confirmation with details about a deposit (Flex Rate) or the full payment for non-refundable rates. The booking becomes valid upon receipt of payment, and you will promptly receive confirmation.

Our bank details

To: Apart Central OG
Bank: Sparkasse Mayrhofen
IBAN: AT24 2051 0001 0001 1139

Alternative payment options

Cash payment on-site
Bank transfer (payment received before departure)
Card payment (+2% transaction fees)

Check-in and check-out

Check-in: from 3:00 PM to 7:00 PM
Check-out: until 9:30 AM

Check-out 9.30 - so early?

In a hotel with 100 identical rooms, they are occupied one after the other. All our apartments are unique, and there is only one type of each. You will be checked into the apartment you booked, not a similar available type. If the apartment is not immediately occupied again, we may receive last-minute bookings (OTA channels like, Airbnb, etc.). We believe you will also appreciate being able to check in on time after a long journey. Thank you for your understanding!


Until 5:00 PM on the departure day (upon request): For an additional fee of 50% of the daily rate, a late check-out can be booked on-site. If you arrive early, feel free to use the private parking, and we will do our best to prepare your apartment as quickly as possible.

Cancellation deadlines for the "Flex Rate"

Free cancellation up to 180 days before arrival
50% of the total amount will be charged from 179 to 61 days
60% of the total amount will be charged from 60 to 21 days
80% of the total amount will be charged from 20 to 8 days
The full amount will be charged within 7 days

Flex rate - Chalet Royal: above periods + 60days

Please mind that the cancellation must be made through a unilateral written statement.

Planning to change the number of travelers later?

Please note that your booking and its total price are based on the number of people according to the offer/booking confirmation. If additional people are interested in joining you, this is possible upon request. Please inform us in advance, and if additional persons are possible, we will gladly provide information about the additional costs. If individuals are unable to join for any reason, we recommend securing travel insurance to avoid potential cancellation costs.

Travel insurance

For all our direct bookings, we recommend taking out travel insurance. Our reliable partner is the European Travel Insurance >>

Additionally, we recommend checking with your trusted insurance office/agent.

Non-smoking accommodation

Smoking is allowed outside the building. Ashtrays are provided on balconies and terraces. Thank you for your understanding.


We love animals. Due to turnover of vacationers on the same day and to protect our free-range chickens, unfortunately, we cannot accommodate pets in Apart Central. Thank you for your understanding.

Arrival by train or plane

Great idea – we are happy to assist you with the organization of pick-up.